Deliveries

DELIVERY POLICY

Delivery of Your Chinology UK Package

COVID-19 Information:

Our logistics center ensures the shipment of your orders. Hygiene measures have been implemented for several weeks to guarantee the protection of your health, in accordance with the recommendations of the World Health Organization (WHO) and the government.

Delivery times have been extended to 35 working days to comply with the hygiene measures imposed by the government at our logistics center. These delays are also linked to the reduction in the number of La Poste staff in offices or in the field. We apologize for this inconvenience.

Customer Service Information:

Our team responds to all your requests within 24 hours.

Where Do We Deliver?

Delivery is possible anywhere in the world. We offer secure home delivery to any location globally.

How Much Does Delivery Cost?

Delivery costs vary from country to country and according to the type of delivery selected. For example, delivery is free in France.

Customs Fees

Depending on your place of residence, and more specifically in the DOM TOM, Andorra, and Monaco, customs fees may be requested by your delivery agent and are in no way dependent on our will.

Additional Charges at the Time of Order

Some banks charge additional fees for your online purchases. These fees vary from a few cents to £5 and are proportional to the amount of your order and are beyond our control. When you place an order on our website, we only receive the amount indicated at the time of payment.

If you notice an additional charge for your purchase on our site, please contact your bank. In some cases, it is possible to get a refund.

This is rare and happens in about 1% of orders.

Exchanges and Returns

Exchanges:

If your Chinology UK scale is not to your liking, you have a 30-day withdrawal period. Please note that you are responsible for the return shipping costs. If this is your case, please contact us at info@uk-chinology.com.

On the other hand, if your Chinology UK brush has a manufacturing defect or an anomaly not related to misuse, we will exchange it. You have 30 days after receiving your connected scale to contact us.

Return Address:
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@uk-chinology.com

Additional Notes

  • Shipping Costs: You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
  • Shipping Times: Depending on where you live, the time it takes to receive your exchanged product may vary.
  • High-Value Items: If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

ADDITIONAL NOTES:

  • The reviews on uk-chinology.com may have been taken from other sites selling the same product, namely Amazon, Aliexpress, eBay, and Alibaba.

  • Use of the 24k Gold Serum and Collagen Masks in the "Premium Pack" and "Luxury Pack":

    The use of these two products (the 24k gold serum and the collagen masks) may cause burning, itching, allergic reactions, or discomfort if your skin does not support the product.

    Both products should be used with extreme caution and are not suitable for children under 15 years of age, people with sensitive skin, or those who have had a skin problem or disease that could cause an adverse reaction to the product.

    To ensure that your skin is compatible with the products mentioned, you should apply these products to the back of your ear for 30 minutes before using them on the face or any other part of the body for the first time.

CONTACT INFORMATION FOR RETURNS AND OTHER INQUIRIES

Chinology UK
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@uk-chinology.com
Website: uk-chinology.com